Reservation policies, changes and cancellations

When you make a reservation or purchase a service from the Valley Adventours Tourism Operator Agency at any sales office, hotel reception, call center, partner companies, booking engines, and through the website you can cancel or changes without penalty and receive a full refund of what you paid if you meet the following conditions.

Cancellation three (3) days before the scheduled date, 100% refund (***).
Cancellation two (2) days before the scheduled date, 30% charge.
Cancellation one (1) day before the scheduled date, 50% charge.
Cancellation the same day as the start of the tour, 100% charge (there will be no refund, total or partial, or rescheduling of the tour date).

*** Retentions, extra charges, commissions, bank transfer costs, use of booking engines or platforms and policies do not correspond to the refund.

Exchange policy:

If you decide to make a change to your reservation you can do so up to 3 days before the start date of the tour at no cost. It will be subject to the availability of seats that are available.

Change one (1) day before the scheduled date, 30% charge.

Note: To make changes or cancellations to your reservation you must request it at any of these cell phone numbers +57 301 754 9188 +57 300 774 8605 or email

– Children from 0 to 3 years old do not pay. Accommodation in the vehicle and food must be shared with the adult.
– Children from 4 to 6 years old pay the adult rate minus 10%.
– Children 7 years and older pay the adult rate.

At Valley Adventours we love that you travel with peace of mind and safely, for this reason all our experiences are insured by COLASISTENCIA, a company dedicated to comprehensive medical assistance for travelers, which has nationwide coverage.

For this reason it is necessary that we have the following personal information:

  • Names and surnames.
  • Identification document number: PA, CC, CE, TI or RC.
  • Address, name of the lodging, room, apartment and block.
  • E-mail and contact number.

Our day trips must be booked at least 24 hours in advance.
Urban or city tours can be booked on the same day of operation until 8:00 a.m.

Abrir chat
Necesitas Ayuda?
Hello, we will be happy to assist you.